Refund policy

REFUND AND RETURN POLICY

1. CHANGE OF MIND

You may return an item you no longer want under the following conditions, depending on your country of delivery:

European Union (Germany, Spain, Poland, Italy) and United Kingdom: you have a statutory right of withdrawal of 14 days from the day you (or a third party you designate) receive the goods, without giving any reason.

Australia: in addition to your rights under the Australian Consumer Law, we accept change-of-mind returns requested within 14 days of delivery.

United States: we accept change-of-mind returns requested within 30 days of delivery.

To be eligible, the item must be unworn, unwashed, in its original condition, and you must be able to provide the order number or proof of purchase.

2. HOW TO RETURN

Always contact us first at contact@the-rightside.com before sending anything back. We will confirm the return address and the procedure. Items returned without a prior return request cannot be accepted. For change-of-mind returns, the cost of return shipping is borne by the customer.

Once we receive the returned item (or you provide proof of return shipment), we will refund the full price of the item using your original payment method within 14 days.

3. DEFECTIVE, DAMAGED OR WRONG ITEMS

Please inspect your order upon delivery. If an item is misprinted, damaged or not the one you ordered, contact us at contact@the-rightside.com within 30 days of delivery with photos of the issue. We will offer you, at your choice, a free replacement (reprinted and reshipped at our cost) or a full refund. In these cases you do not need to ship the item back.

Nothing in this section limits your statutory rights, including the legal guarantee of conformity applicable in the European Union, your rights under the UK Consumer Rights Act 2015, or your rights under the Australian Consumer Law.

4. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. SIZE ISSUES

Ordered the wrong size? Contact us at contact@the-rightside.com within the return window applicable to your country and we will find a solution together. Our full size chart is available on every product page; when in doubt between two sizes, we recommend taking the larger one.

6. NON-RETURNABLE ITEMS

Items that have been worn or washed, and gift cards, cannot be returned under the change-of-mind policy. This does not affect your rights in case of defective items.

7. CONTACT

For any question about returns or refunds: contact@the-rightside.com. We reply within 24 to 48 business hours.